Article 1 : Orders, purchases and transfer of ownership
The purchase of Mooniecoco products is made via the website www.mooniecoco.com, it is the responsibility of the buyer to select the available products of their choice and validate their order by the total payment of their cart including the shipping costs. To place an order, the buyer must access the desired product sheet, select the product, the size and the quantity desired and click on “Add to cart”, then indicate its geographical area for the application of the delivery costs to its order, and finally validate its order and pay.
The transfer of ownership of the purchased product is made after receipt of the payment. The seller is not obliged to proceed with the shipment of the product before the total payment of the order. Mooniecoco reserves the right of withdrawal and cancellation of sale and delivery in case of non respect of the explicit modalities in the general terms and conditions here enumerated.
How to buy :
- Access to the website mooniecoco.com.
Choose your product(s).
The buyer must visit the respective product page, choose the product(s) they want and click “Add to cart”. - Subtotal (shopping cart).
The buyer can check and/or change the contents of their shopping cart. - Checkout (cart validation).
Validate and place the order. The buyer has to choose the delivery charges that match their geographical area. By validating the information on this page, they agree to have read and accept our general terms and conditions, as well as the obligation to pay for their order. - Payment of the order.
- Order is placed.
Article 2: Rates
The prices of the Mooniecoco products are displayed in Euro all taxes included (VAT not applicable, Art. 293B of the CGI) and excluding shipping at the geographical area indicated by the buyer during the order process.
All orders are due in Euro exclusively.
The prices displayed are final with the order and valid within the limit of the available stocks. Mooniecoco reserves the right to modify its prices, but the price indicated to the buyer at the time of the validation of the order remains the valid price of the billing.
Article 3: Shipping and delivery
Mooniecoco products are posted from France, by La Poste. The products are dispatched as soon as possible, and within 3-5 working days after receipt of payment.
It is the buyer's responsibility to provide a delivery address corresponding to the geographical area indicated during the application and payment of the delivery costs associated with its purchase.
Unless otherwise specified by the buyer, the billing address and delivery address are identical. Mooniecoco is not able to change the addresses of deliveries after payment of the orders. If you notice any error or omission, please contact us as soon as possible. A change of address will only be accepted if the new address belongs to the same geographical area as the billing address.
Article 4: Returns and right of withdrawal
In accordance with the provisions of articles L221-18, L221-23 and L221-4 of the Consumer Code, the buyer benefits from a withdrawal period of 14 days from the receipt enabling them to inform the cancellation of their purchase. The seller must be informed within 14 days if the buyer wishes to exercise their right of withdrawal. The buyer then has an additional 14 days from the withdrawal to return the product. Any return of product must therefore be made within 14 working days from the precise date of announcement of withdrawal.
All products must be returned in perfect condition, unused, undamaged with all of its original packaging, bag, and accessories. The costs of return are the exclusive charge of the buyer. Reimbursement is made as soon as possible, or at the latest 14 days after the return of the product.
If your product has arrived in deteriorated packaging or if after inspection it has any anomaly, take pictures and please contact contact(at)mooniecoco.com to report.
Return address:
Quynh-Nhu LAM
14 Res de la Grande Prairie
91330 YERRES
FRANCE
contact: contact(at)mooniecoco.com
Online Dispute Resolution - Domestic or EU Purchases
Article 5: Customs duties and taxes
If you live outside the European Union, Mooniecoco can not be held liable for customs or other charges.
Article 6: Origin and applicable rights
The general terms and conditions herein are subject to French law and in case of translation into other languages, or commercial litigation, only the French laws and legislations will act as authority.
Article 7: Intellectual property
The content of the site is the property of Mooniecoco and is protected by French and international laws relating to intellectual property. Any total or partial reproduction of its content is strictly prohibited.
Article 8: Acceptance of the general terms and conditions
Any purchase made by a legal or physical person on this site, acts as acceptance and accession in full knowledge of the general terms and conditions herein.
Article 9: Data safety
The website mooniecoco.com is hosted by BigCartel. It is not required to register or create a customer account to place an order or to have access to the product catalogue or the available information.
When you buy, you provide us with the necessary data for invoicing and delivery of your order (name, address, e-mail). These data are entered in our client file, they are therefore treated according to Law 78-17 of 6 January 1978, relating to data processing, files and freedoms.
You have the right to remove your personal data at any time. To exercise your right you can contact us specifying your request at contact(at)mooniecoco.com
Mooniecoco uses MailChimp to conduct newsletter signup, manage subscribers' emails and send newsletters. When you buy from Mooniecoco, the information collected by MailChimp is: your email, the value of your order, and the time your order is placed. Mooniecoco does not use your email for newsletter unless you sign up for it. You can request to have your information removed completely by sending your request at contact(at)mooniecoco.com
You can review MailChimp’s Privacy Policy
Mooniecoco does not have access to your payment information. If you use Paypal, information collected from PayPal includes your Paypal e-mail.
Article 10: Legal and commercial guarantees, the responsibilities of the seller
Mooniecoco can not be held liable for any misuse and careless handling of its products by the buyer or by third parties. In case of exceptional accident or presumption of an event of force majeure which proves a non-conformity, Mooniecoco can propose to the customer a price reduction, a replacement, a repair, an asset or a refund of the product. The buyer is solely responsible for the use according to instructions, maintenance and preservation of the integrity of the products purchased.
Article 11: Cookies
Definition : A cookie is a file that is filed by your browser (Chrome, Safari, Firefox, etc.) on your computer when you navigate the internet. This file is composed only of text. It is harmless. These files are generated by the servers of the sites, pages, social networks visited.
A cookie can be used to : save a password, store settings displayed on a site (images are displayed faster for example), even customize and save settings for a given website, save your searches in the search engines, analyze the statistics of the pages visited (audience) ...
The Big Cartel platform only uses cookies when customers purchase something, according to the directive "strictly necessary". These cookies are essential to ensure that your order is remembered between pages so that we can process it properly. They consist of non-personally identifiable information including your IP address, computer sign-on data, statistics on page views, traffic to and from the site and individual pages on the site. You can take steps to disable cookies on your browser; however this may affect your ability to use the site. For more information on the use of cookies by Big Cartel's platform, please refer to their Privacy Policy.
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The website mooniecoco.com is owned and operated by:
Quynh-Nhu LAM
14 Res de la Grande Prairie
91330 YERRES
FRANCE
contact : contact(at)mooniecoco.com
n° de SIREN : 932968738
VAT not applicable, Art. 293B of the CGI.